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Cover of THE FRONT OF HOUSE Book 6

THE FRONT OF HOUSE Book 6

By Serafina Castellane · 4 parts · 14 h 23 min · English

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Dallas, Memphis, Amsterdam and every place with a front desk, 1958 to 2024. A hotel sells a night, and at midnight the nights it did not sell are gone. This is the arithmetic of that fact: what occupancy, average rate and revenue per available room each actually measure, why the three can move in opposite directions, and how a technique invented to fill airline seats arrived at the front desk and took the rate card apart. Then the online agencies took the booking, and a share of it. Then, in 2020, nobody came — occupancy in the single digits, hotels paying to stay shut, governments paying wages across Europe and America. The trade that reopened was not the trade that closed, and the difference is the argument. Covers Marriott, Hilton, Sheraton, Priceline, Booking.com, Expedia, American Airlines, and People Express.

Listen

  1. Part 01

    3:17:48

  2. Part 02

    3:29:46

  3. Part 03

    4:16:23

  4. Part 04

    3:19:10

Books in this series

  1. THE FRONT OF HOUSE Book 1

    4 parts · 15 h 29 min

  2. THE FRONT OF HOUSE Book 2

    4 parts · 16 h 14 min

  3. THE FRONT OF HOUSE Book 3

    4 parts · 16 h 4 min

  4. THE FRONT OF HOUSE Book 4

    4 parts · 14 h 51 min

  5. THE FRONT OF HOUSE Book 5

    4 parts · 16 h 46 min

  6. THE FRONT OF HOUSE Book 6

    4 parts · 14 h 23 min